How do I open an account?
To open an account, click the “Open Account” button in the top right of our website. Follow the steps and upload your documents for verification.
What documents does Bridge Alpha Capital require to open a live account?
In order to verify your identity, we need a copy of your valid Passport, National ID card or Driver’s Licence. We’ll also need a recent (within the last 3 months) proof of address, such as a utility or bank statement in your name.
Why do I have to provide proof of identity?
Bridge Alpha Capital is a regulated brokerage. As part of the regulation, we are required to comply with 'Know Your Customer' (KYC) requirements. We would require your Identity documents to complete KYC. Regulation has strict rules about how we keep your identity documents safe.
How can I withdraw funds from my account?
In “My Account”, click on “Withdraw Funds” and fill out the form in order for us to process your request. Please note that we are unable to transfer funds to third party accounts, so sometimes, we might ask for additional information about the account in order to verify the withdrawal.
Are my deposited funds segregated from Bridge Alpha Capital’s business funds?
Yes, your funds are held in a Segregated Client Account at the Commonwealth Bank of Australia. The funds you hold with Bridge Alpha Capital can only be returned to you and cannot be used for any other purpose.
Is my personal data safe with Bridge Alpha Capital?
We take privacy very seriously at Bridge Alpha Capital, and will never share your information with third parties for marketing purposes. We may use your information to make further enquiries about your identity and to prevent fraud. If you want more information about how we handle your data, you can find out here.
I forgot my password. How can I log in?
If you’ve forgotten your password, simply click “Forgot Password?” on the Login page. We’ll then send you an email with instructions on how to change it!